Privacy Policy

Overview

At Technetmark, we are dedicated to ensuring the efficient and secure delivery of our IT services. This Shipping and delivery outlines the procedures, expectations, and guidelines to ensure a smooth and efficient service delivery process for our clients.

Service Delivery Process

Order Confirmation: Once you place an order for our IT services, you will receive a confirmation email with your order details, including the scope of services, estimated delivery timelines, and any necessary preliminary information required from your end.

Project Initiation: Within 1-2 business days of order confirmation, a project manager will reach out to you to discuss the project plan, key milestones, and any additional information or access required to commence work.

Service Execution: Our team will work diligently to deliver the agreed-upon services within the specified timeline. Regular updates will be provided to keep you informed about the progress.

Delivery Methods

Electronic Delivery: All deliverables, including reports, configurations, software, and documentation, will be delivered electronically via secure email, cloud storage, or our project management portal.

Real-time Collaboration: For services requiring real-time collaboration or installation, such as remote support or configuration, our team will use secure remote access tools and schedule sessions at mutually convenient times.

Delivery Timelines

Standard Services: Typically, standard services are delivered within 5-10 business days. The exact timeline will be communicated during the order confirmation.

Custom Services: Custom services may have varying delivery times depending on the complexity and scope of the project. These timelines will be clearly defined and agreed upon at the start of the project.

Quality Assurance

We take pride in delivering high-quality IT services. Our team follows rigorous quality assurance processes to ensure that all deliverables meet the highest standards of performance, security, and reliability.

Communication

Effective communication is key to successful service delivery. Our project managers will maintain regular communication with you through email, phone, and video conferencing to address any questions, provide updates, and ensure alignment throughout the project.

Client Responsibilities

To ensure the smooth delivery of services, we request our clients to provide timely access to necessary information, systems, and resources as well as to communicate any changes in requirements or timelines promptly.

Support

Our support team is available to assist you with any questions or concerns related to service delivery. Please contact us at info@technetmark.com for any assistance.

Changes to Shipping and Delivery

Technetmark reserves the right to update or modify this Shipping and delivery as needed to reflect changes in our processes or services. Any updates will be communicated to our clients and posted on our website.

Privacy Policy

Effective Date: [Insert Effective Date]

Technetmark ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.technetmark.com, use our services, or engage with our custom AI applications, cloud managed services, Freshworks integrations, and T4CRM solutions.

Information We Collect:

Personal Information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Account Information: Username, password, and other registration details.
  • Payment Information: Credit card details, billing address, and transaction history.

Non-Personal Information:

  • Usage Data: Pages visited, time spent on pages, clicks, and other interaction data.
  • Technical Data: IP address, browser type, operating system, and device information.

Third-Party Data:

  • Data received from third-party services such as Freshworks and T4CRM integrations.

How We Use Your Information:

  • To Provide and Improve Services: Facilitate account creation and management, process transactions, and send related information, provide, operate, and maintain our services.
  • To Communicate: Respond to inquiries, support requests, and feedback, send administrative information, updates, and promotional materials.
  • To Analyze and Personalize: Monitor and analyze usage patterns and trends, personalize user experience and deliver tailored content.
  • To Ensure Security: Protect against unauthorized access, misuse, or alteration of your information, conduct security audits and vulnerability assessments.

Information Sharing and Disclosure:

  • Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
  • Legal Requirements: We may disclose your information to comply with legal obligations, respond to legal requests, and protect our rights and safety.

Data Security: We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free.

Your Choices:

  • Access and Update: You can access and update your personal information by logging into your account or contacting us directly.
  • Opt-Out: You may opt-out of receiving promotional communications by following the unsubscribe instructions provided in the emails or contacting us.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies.

Children's Privacy: Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after the effective date constitutes your acceptance of the revised Privacy Policy.

Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at:

Technetmark

#10, Maruthi Complex, 2nd Floor, HA Farm Post, Dasarahalli Circle, Hebbal Bengaluru - 560024

Email: info@technetmark.com

Phone: +91 8951004795, +1 302 613 1446

Building Custom AI Applications, Cloud Managed Services, Freshworks Integrations, T4CRM Solutions

This Privacy Policy is for informational purposes only and does not constitute legal advice. Please consult a legal professional to ensure compliance with applicable laws and regulations.