Effective Date: February 01, 2024
Thank you for choosing Technetmark for your AI app development,
cloud services, crm needs. We strive to provide high-quality
services to our clients. This combined Refund and Cancellation
Policy outlines the terms and conditions for requesting a refund or
canceling services with technetmark.
Eligibility for Refund
Refund requests will be considered under the following
circumstances:
-
Service Unavailability: If Technetmark is unable
to provide the agreed-upon AI app development, cloud services, crm
services due to technical issues or other unforeseen
circumstances.
-
Failure to Deliver Agreed Services: In the event
that Technetmark fails to deliver the services as specified in the
service agreement.
Refund Process
To initiate a refund request, the client must adhere to the
following process:
-
Contact Technetmark Support: Notify Technetmark
customer support via email at [info@technetmark.com] within 14
days of the issue arising.
-
Provide Necessary Information: Clearly explain
the reasons for the refund request and provide any supporting
documentation or evidence that substantiates the claim.
-
Allow for Resolution: Technetmark will review the
request and work towards a resolution within a reasonable
timeframe. This may include additional service provision,
correction of issues, or a partial/full refund.
Refund Criteria
Refunds will be issued based on the following criteria:
-
Service Period: Refunds will only be considered
for the unused portion of the service period.
-
Service Quality: Refunds may be granted if the
delivered leads significantly deviate from the agreed-upon quality
standards.
Cancellation Policy
Clients may request to cancel services under the following
conditions:
-
Cancelation Period: Clients may cancel services
within 7 days of signing the service agreement.
-
Cancellation Fee: Technetmark reserves the right
to charge a cancellation fee if the cancellation occurs after the
specified period. The fee will be communicated to the client
before processing the cancellation.
Exclusions
The following scenarios are not eligible for a refund or
cancellation:
-
Client's Change of Requirements: If the client
changes lead specifications or requirements after the service has
commenced.
-
Force Majeure: Refunds and cancellations will
not be granted in cases of force majeure events, including but not
limited to natural disasters, acts of terrorism, or political
instability.
Payment Reversals
Refunds will be processed using the same payment method as the
original transaction. Technetmark reserves the right to reverse the
refund if any fraudulent activity or misuse of services is detected.
Modification of Policies
Technetmark retains the right to modify these policies at any time.
Clients will be notified of any changes through email or by posting
the updated policy on the Technetmark website.
If you have any questions or concerns regarding these policies,
please contact Technetmark customer support at [info@technetmark.com].
Address
- #10, Maruthi Complex, 2nd Floor, HA Farm Post,
- Dasarahalli Circle, Hebbal,
- Bengaluru - 560024
Thank you for choosing Technetmark for your AI app development,
cloud services, crm needs.