Getting started with Freshdesk

A super quick guide to help you get started

Customer Service IT Service CRM
Freshdesk Customer Service Suite Freshchat Freshcaller
Monthly Annualy
$0

Free

Get going for free

Up to 2 agents

  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support
Quantity : 1
$15

Growth

Intuitive, industry-leading support for growing businesses

/agent/month, billed monthly

    Everything in Free and...

  • Automation
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support
Quantity : 1
$49

Pro

Advanced automation for high performance

/agent/month, billed annually

    Everything in Growth and...

  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
Quantity : 1
$79

Enterprise

Fully featured with bots for enterprise-level support

/agent/month, billed annually

    Everything in Pro and...

  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Audit log
  • Skill-based routing
  • Knowledge base approval workflow
  • Flexible knowledge base hierarchy
  • IP range restriction
Quantity : 1

Brand new

freshworks Ridiculously easy software to simplify customer service

Freshdesk helps businesses delight their customers effortlessly with intuitive, scalable, and cost-effective customer service software. Solve customer problems faster and provide highly personalized service by proactively anticipating customer needs.

80%

of customers are more loyal to brands that provide a personalized experience

71%

of leaders are more concerned about employee collaboration post-pandemic than before

80%

of customers say that speed, convenience, knowledgeable help, and friendly service are most important to CX

Meet customers wherever they are

Evolve beyond channel-specific strategies to offer a unified service experience across interactions and devices.

Make every agent a hero

Empower your agents with customer context, workflow automations, and intuitive AI to offer stellar customer service.

Software that scales along with your business

Offer the same customer service experience, whether your agents handle 100s of tickets today or scale to 10,000 tickets tomorrow

How do you make customer service easy with Freshdesk?

Listen to your customers everywhere by connecting your social accounts

Offer self-service with help widgets and the support portal

Set targets for agent responses to guarantee timely resolutions for customers with SLAs

Enhance your agent workflows with collision detection, automations, and canned responses

Make informed decisions with data from custom reports, live dashboards, and native analytics.

Freshdesk

Know your way around Freshdesk

Check out these resources to understand what Freshdesk can do for your business.

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Get the most out of your free 21-day Freshdesk trial

Super easy

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