Freshworks

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Brand new

freshworks Ridiculously easy software to simplify customer service

Freshdesk helps businesses delight their customers effortlessly with intuitive, scalable, and cost-effective customer service software. Solve customer problems faster and provide highly personalized service by proactively anticipating customer needs.

80%

of customers are more loyal to brands that provide a personalized experience

71%

of leaders are more concerned about employee collaboration post-pandemic than before

80%

of customers say that speed, convenience, knowledgeable help, and friendly service are most important to CX

Meet customers
wherever they are

Evolve beyond channel-specific strategies to offer a unified service experience across interactions and devices.

Make every agent a hero

Empower your agents with customer context, workflow automations, and intuitive AI to offer stellar customer service.

Software that scales
along with your business

Offer the same customer service experience, whether your agents handle 100s of tickets today or scale to 10,000 tickets tomorrow

How do you make customer service easy with Freshdesk?

Listen to your customers everywhere by connecting your social accounts

Offer self-service with help widgets and the support portal

Set targets for agent responses to guarantee timely resolutions for customers with SLAs

Enhance your agent workflows with collision detection, automations, and canned responses

Make informed decisions with data from custom reports, live dashboards, and native analytics.

Freshdesk

Know your way around Freshdesk

Check out these resources to understand what Freshdesk can do for your business.

Scalable: One place to learn everything about using Freshdesk
Freshdesk: Get the most out of your free 21-day Freshdesk trial
Super easy: Active discussions, mutual solutions, & the latest updates from Freshdesk

Getting started with Freshdesk